BMC Software Listed in the Leaders Quadrant for IT Service Desk Market According to Analyst Firm
Evaluation based on vision and ability to execute
HOUSTON (May 26, 2006) – BMC Software today announced it has been listed in the “leaders” quadrant in the IT service desk market as reported by independent research firm Gartner in their, Magic Quadrant for the IT Service Desk, 2006 .
The report evaluated more than 50 vendors offering a solution in the IT service desk space, and the Gartner report places BMC in the “Leaders” quadrant for “Ability to Execute” and “Completeness of Vision.” Magic Quadrant leaders are defined as vendors that execute well, show future vision, lead the industry with a complete IT service desk suite, and maintain a large reference base.
As reported by Gartner and validated by customers, traditional incident management ticketing systems no longer deliver the functionality demanded by mid-range and enterprise organizations. Customers are demanding richer suites of IT service management solutions as they work to cut costs and improve IT service and support.
According to the Gartner report, because IT organizations want to cut costs and improve IT service and support, many IT organizations are moving beyond vendor’s traditional incident management ticketing systems to vendors that offer a richer suite of IT service support tools.
“Our new release of the BMC Remedy Service Desk takes full advantage of the BMC Atrium CMDB 2.0 providing customers with a sophisticated level of design and integration that we believe none of our competitors can match,” said Jim Grant, vice president and general manager of BMC’s Enterprise Service Management business unit “It helps companies move beyond traditional IT management and enables them to manage their business critical services from both an IT and business perspective, the premise of our Business Service Management strategy. We’ve been working on the CMDB longer, we’ve learned a great deal from real world implementations and we’ve ensured that experience is reflected in the solution. It is a real competitive differentiator.”
A copy of this report is available on the Industry Analyst Perspectives page on www.bmc.com.
* Magic Quadrant Disclaimer
The Magic Quadrant is copyrighted May 18, 2006 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner’s analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the “Leaders” quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Source: BMC Software