Citrix Online Develops New Remote Support Solution to Solve Unique Needs of Small Businesses
Users Offered Significant Voice in Final Development of Citrix GoToAssist Express
SANTA BARBARA, CA (January 07, 2008) – Citrix Online, a division of Citrix Systems, Inc. (Nasdaq: CTXS), is in the final development of Citrix® GoToAssist® Express, a new, easy-to-use remote support solution purpose-built for small businesses and professionals who need to support their clients. Citrix Online developed the first online remote support tool, Citrix GoToAssist, which revolutionized the way support could be delivered. With this new offering, the GoToAssist product line delivers the only purpose-built remote support family of services that scale to address the needs of any organization – from the smallest business to the largest corporate enterprise.
Citrix Online is offering a free Beta of GoToAssist Express, which is open to IT, software and accounting consultants, internal help desks, and others interested in helping develop the product. Beta users will be able to provide real-time feedback on their experience, using a dedicated GoToAssist Express online forum.
“There are many small businesses that can benefit from having an instant, easy way to provide remote one-to-one support to their clients,” said Bernardo de Albergaria, vice president and general manager, eCommerce, for Citrix Online. “GoToAssist Express makes it easy to support, train and collaborate online with others. We are developing a tool that offers exactly what small businesses need, and are opening the GoToAssist Express Beta to future users to ensure it’s the best it can be.”
“With GoToAssist Express, Citrix Online has reasserted its focus on the SMB market,” said Laurie McCabe, vice president for SMB Insights and Business Solutions at AMI Partners. “There is a tremendous need for simple, affordable tools to serve the growing population of IT support professionals, and GoToAssist Express fills this void. By designing an SMB tool from the ground up, Citrix Online has taken a big leap forward in its leadership of the remote support space.”
The free Beta version of GoToAssist Express currently features:
One-way screen sharing
XP, Vista and Mac attended and unattended support
Multiple sessions
File transfer
Chat
Remote diagnostics
Reboot/reconnect
Additional features are being planned for the final version, which will result in one complete easy-to-use remote support solution.
“We heard what individuals and small businesses need most – tools that save time and money and make them look like heroes to their customers,” said de Albergaria. “We’ve channeled our GoToAssist expertise into the creation of Express, to develop a streamlined tool purpose-built for speed, ease of use and one-to-one support. Now, with the GoToAssist line of products, anyone seeking an easy and secure remote support solution that provides an outstanding customer experience will be able to get exactly what they need.”
To join the GoToAssist Express Beta community, visit http://express.gotoassist.com. For more information about Citrix Online, visit www.citrixonline.com.
Source: Citrix