Citrix Online??s GoToAssist Achieves Largest Market Share in Remote Support Market

New Report from Frost & Sullivan Positions Citrix Online for Continued Leadership with its Complete Range of Solutions for Enterprises and SMBs

SANTA BARBARA, Calif. (October 22, 2009) – Frost & Sullivan, a leading research and growth consulting firm, has namedCitrix Online, a division of Citrix Systems, Inc. (NASDAQ: CTXS), the market leader in remote support forGoToAssist® Corporate(TM) andGoToAssist® Express(TM), with 40 percent market share in North America and 30 percent worldwide. In their new report titled “World Web-based ClientlessRemote Support SoftwareMarket,” Frost & Sullivan cites Citrix Online’s range of purpose-built solutions, which target the needs of all market segments from SMBs to large businesses, as being a key factor in its success.
“Citrix Online has achieved global leadership in clientless remote support by proactively developing simple to use solutions that customers need today and into the future,” said Krithi Rao, industry analyst at Frost & Sullivan. “The company is building on the success of GoToAssist Corporate in the large enterprise space by extending its reach to the SMB market – where its collaboration products have already seen tremendous success – with GoToAssist Express for individual professionals and small businesses. This innovative product is price-competitive and allows customers to ‘try before they buy’ with the popular full-function day pass option.”
Rapid market growth forecast
Frost & Sullivan’s report notes the clientlessremote supportmarket is projected to jump from approximately $177 million in global revenues in 2008 to $588 million in 2014. Several trends are driving this growth: the economy is forcing businesses to do more with less; there is a shortage of skilled IT workers at branch locations, and telecommuters, remote workers and mobile workers are increasing as a percentage of the workforce.1
According to Brett Caine, general manager of Citrix Online, market leadership in remote support is testament to Citrix Online’s vision and commitment to giving customers simple, cost-efficient tools for solving their remote support needs: “We invented the category for Web-based remote support more than 10 years ago with GoToAssist Corporate, and expanded it this year with the introduction of GoToAssist Express, our purpose-built support service for individual professionals and small businesses.”
“Our winning and unique approach to theremote supportmarket, which spans the full market spectrum, from large enterprises to the smallest businesses, gives customers the option to choose the solution that’s right for their business,” continued Caine. “Customers of all sizes are benefiting from this market-segmented approach and dedication to a simpler, better experience.”
Cox is one such business benefiting from the simpler experience of GoToAssist Corporate. Help desk agents at Cox can quickly respond to employees in remote offices while lowering call-resolution times. “We selected the service as it allows our help desk agents to resolve issues in a timely manner and employees can continue working with little disruption,” said Michele Karsk, client systems support supervisor at Cox. “GoToAssist Corporate enhances productivity and performance while cutting overall costs for support.”
Ease-of-use and the ability to connect from anywhere were key factors for GoToAssist Express customer Bay State Elevator Co., a small Massachusetts-based business. According to IT Manager Brian Boudreau, the ability to connect from anywhere to any client is invaluable as it saves time and money: “I have been in IT for over ten years and I have been using many forms of remote support. GoToAssist Express performs better than any of the other applications I have tried. It is also easier to use GoToAssist Express than trying to troubleshoot problems by phone or traveling.”
Citrix Online is the only provider with a full range of purpose-builtremote support solutions: GoToAssist Corporate for enterprises and GoToAssist Express for individual professionals and small and mid-size businesses. For more information about the award winning remote support solutions and a free trial, visit For information about Citrix Online, visit

Source: Citrix