CUSTOMER CASE STUDY: BMC Service Desk Express
HOUSTON (January 14, 2009) – BMC Software (NYSE: BMC) today
announced the availability of an important customer case study detailing
successful implementation of the BMC Service Desk Express Suite by
Netherlands-based ITCU.
With a mission to ‘help government achieve better results with
Information and Computer Technology (ICT),’ the ICTU was launched in
2001 by the Dutch Ministry of Economic and Internal Affairs. ITCU
carries out a wide range of IT programs on behalf of government
organizations in the Netherlands. Multiple government organizations are
on the board of the ICTU, including the state government, provinces, local
communities, and district water boards.
“ITCU wanted to focus on service delivery, and BMC Service Desk
Express Suite was seen as the ideal choice,” said Dev Ittycheria, president
of BMC’s Enterprise Service Management business unit. “Web-based,
BMC’s fully integrated service management solution supports ITIL best
practices and allowed ICTU automate their service management processes,
incident call volume and associated costs.”
Source: BMC Software