Del Taco Chooses Epicor? IT Service Management

Epicor ITSM to Provide Field Service Support to More Than 510 Del Taco Stores across 16 States

IRVINE, Calif. (December 22, 2008) – Epicor Software Corporation (NASDAQ: EPIC),
a leading provider of enterprise business software solutions for the midmarket and divisions of
Global 1000 companies, today announced that Del Taco, the nation’s No. 2 Mexican quick
serve chain, has chosen Epicor IT Service Management (ITSM) 2008, the latest release of
Epicor’s complete service desk management, to provide field service support for the chain.
Del Taco plans to use Epicor ITSM for its Help Desk Store Support to support its more
than 510 restaurants in 16 states as well as to support corporate employees. Support for the
stores will be facilitated by Epicor’s Self-Service and Field Service Portal solution, newly
available with Epicor ITSM 2008.
For more than 40 years, Del Taco has offered menu items that appeal to a broad range
of tastes with a strong emphasis on quality and value. James Howarth, manager of technical
services for Del Taco, is aware of the benefits enabled by leveraging a solution with a serviceoriented
architecture (SOA).
“Del Taco relies on seamless, fast-paced operations – in our corporate offices and our
hundreds of restaurants- to deliver on the quality, promptness and continuity our guests expect
so it’s important that our technology systems are dependable,” said Howarth. “We believe
utilizing software solutions with a Web services architecture like Epicor ITSM provide the agility
and extensibility to respond quickly to technology issues and enable us to be proactive in finding

Source: Epicor