Epicor Announces Immediate Availability of Epicor? ITSM 2009
IT Service Management Solution Delivers Increased Performance, Enhanced Portal Deployment Capabilities and Broader Language Support
IRVINE, Calif. (June 01, 2009) – Epicor Software Corporation (NASDAQ: EPIC), a
leading provider of enterprise business software solutions for the midmarket and divisions of
Global 1000 companies, today announced the release of Epicor ITSM 2009, the newest and
most advanced version of Epicor’s IT Service Management solution.
“Epicor ITSM 2009 is a benchmark of Epicor’s continued success in supporting the
needs for today’s enterprises by providing tools and leveraging the latest technologies to enable
optimal performance, greater flexibility and extended global support of IT service operations,”
said James Norwood, vice president of product marketing for Epicor.
Polystar Instruments AB, a Swedish-owned telecommunications company developing
test and surveillance equipment for operators and manufacturers, has seen great success with
Epicor ITSM. “We have experienced a huge improvement from using Epicor ITSM, our support
technicians are more efficient and our clients are happier,” said Kent Revedal, Vice President of
Customer Care at Polystar T&M AB. “With many Service Level Agreements and 16 to 20
different response times for different case types and clients, it was impossible to keep track of
all cases manually, but Epicor ITSM manages this for us. We look forward to taking advantage
of the increased performance and enhanced portal capabilities available in Epicor ITSM 2009.”
Bolstered Performance and Stability to Support IT Service
Effective IT service management centers on technology stability and minimized
downtime. Epicor ITSM 2009 provides even greater stability and performance through the
support of Windows Server 2008 and Microsoft SQL Server 2008, and the 64-bit versions of Windows Server 2008 and the Windows Vista operating systems, connecting Epicor’s
sophisticated IT service management solution with Microsoft Corp.’s newest technology
foundations.
“Epicor continues to embrace leading Microsoft technologies such as the 64-bit versions
of Windows 2008 Server and Windows Vista, to enable their customers to achieve optimal
performance in running critical enterprise applications like Epicor ITSM,” said Kim Akers,
general manager for worldwide ISVs at Microsoft.
Greater Global Connectivity through Portal Enhancements
Geographic borders continue to shrink in an increasingly connected world economy. In
order to support geographically distributed IT personnel and their customers, Epicor ITSM
includes an enhanced self-service and field service portal available in numerous languages to
put self-service in the hands of employees in the field and around the globe. Epicor ITSM
including ITSM portal provides for the following language packs: Chinese (Simplified and
Traditional), Dutch, English US, English UK, Estonian, French, German, Greek, Hungarian,
Russian, and Spanish. Epicor ITSM 2009 is also expected to support Arabic, Polish,
Portuguese, and Swedish later this year.
The 2009 release also includes an advanced software development kit (SDK), providing
the tools to deploy and extend comprehensive portal capabilities as well as the necessary
documentation and examples to adjust existing functionality and create new functionality.
About Epicor Software Corporation
Epicor Software is a global leader delivering business software solutions to the
manufacturing, distribution, retail, hospitality and services industries. With 20,000 customers in
over 150 countries, Epicor provides integrated enterprise resource planning (ERP), customer
relationship management (CRM), supply chain management (SCM) and enterprise retail
software solutions that enable companies to drive increased efficiency and improve profitability.
Founded in 1984, Epicor celebrates 25 years of technology innovation delivering business
solutions that provide the scalability and flexibility businesses need to build competitive
advantage. Epicor provides a comprehensive range of services with a single point of
accountability that promotes rapid return on investment and low total cost of ownership, whether
operating business on a local, regional or global scale. The Company’s worldwide headquarters are located in Irvine, California with offices and affiliates around the world. For more information,
visit www.epicor.com.
Source: Epicor