Epicor? Earns Sixth CRM Excellence Award

Technology Marketing Corporation Honors Epicor for Success in Delivering IT Service Management to Effectively Serve the Internal Customer While Supporting Business Productivity

IRVINE, Calif. (May 08, 2008) – Epicor Software Corporation (NASDAQ: EPIC), a leading
provider of enterprise business software solutions for the midmarket and divisions of Global
1000 companies, announced today that it has been awarded the CRM Excellence Award from
Technology Marketing Corporation’s (TMC) Customer Inter@ction Solutions magazine. Epicor
IT Service Management (ITSM) was chosen as a winner in the award program for 2008, the
sixth year Epicor has received TMC’s annual award for excellence.
TMC implemented the CRM Excellence Awards nine years ago as a way of recognizing
companies that have proven to be true CRM partners to their clients. Epicor was chosen based
on the demonstrated ability of its solution to help IT departments keep technology resources
running smoothly by quickly responding to issues and find ways to prevent them in the future.
The CRM Excellence Award is based on hard data, facts and numbers that demonstrate the
improvements that the winner’s product has made in a client’s business.
“Epicor has demonstrated to the editors of Customer Interaction Solutions that their
products and services have substantially improved the processes of their clients’ businesses by
streamlining and facilitating the flow of information needed for companies to retain their most
precious asset…their customers,” said Nadji Tehrani, founder and chairman of TMC, publishers
of Customer Interaction Solutions.
Epicor ITSM helps ensure business goals are met and value is delivered by providing
both the company and its IT department with a common set of best practices and tools. Epicor’s
solution provides accurate, complete and clear information for servicing internal customers and
supporting company-wide productivity. Epicor ITSM provides a robust set of service
management features that support key IT processes outlined by ITIL version 2 and ITIL version 3, and has been certified by Pink Elephant as ITIL Compatible in five key service management
areas: incident management, problem management, change management, configuration
management and service level management.
“While tremendous focus is placed on maintaining fruitful relationships with external
customers, keeping internal customers on task is also critical to optimize business productivity
and performance, making the demand for IT service management solutions strong among
midmarket companies,” said James Norwood, vice president of product marketing for Epicor. “It
is a an honor to be a six-time winner of the CRM Excellence Award from Technology Marketing
Corporation for delivering IT Service Management solutions that position our customers for
success in servicing their internal employee community. Epicor ITSM aligns and integrates IT
with both strategic and tactical business goals while simultaneously supporting essential
governance, risk and compliance (GRC) initiatives.”
Epicor will be profiled in an upcoming issue of Customer Interaction Solutions magazine
in a special CRM Excellence feature.

Source: Epicor