IssueTrak Launches IssueTrak Mobile to Provide Anytime, Anywhere Issue Management

VIRGINIA BEACH, Va. (August 17, 2010) – IssueTrak, an internationally recognized leader in issue tracking, help desk and customer support software, today announced the release of IssueTrak Mobile, which allows users to track, assign, manage and report on issues from their mobile device.

Field service technicians are empowered by real-time access to important information while at a client’s site or in transit. They can submit, edit, assign and close issues remotely, without needing a PC or a laptop computer.

Managers can monitor their help desk or service desk at any time. With real-time access to their dashboard, they can view issue volume and the status of specific issues, modify workloads and assign tickets immediately.

“Issues occur 24/7. Support organizations need to respond quickly and take action immediately. With IssueTrak Mobile, field technicians, managers and end users alike can use their issue tracking system no matter where they are,” said Hank Luhring, CEO of IssueTrak, Inc. “Having mobile access makes any support or service organization more productive, able to provide a higher level of support and achieve greater customer satisfaction.”

IssueTrak Mobile introduces an interface that is optimized for mobile devices. It provides quick and easy access to perform the most common events such as add notes, edit, assign, and close issues. Other features include:

  • Search lets users find the information they need quickly.
  • Knowledge base access to view solutions to previously resolved problems.
  • Immediate deployment — no wait time.
  • Instant data synchronization — data security is strong because no data is stored on the mobile device.

There is no need to install any software on the mobile device to use IssueTrak Mobile. Users simply navigate to their IssueTrak site URL and login. IssueTrak Mobile also gives users the option to switch back to the full IssueTrak product, which provides the complete functionality of the software.

Pricing and Availability

IssueTrak Mobile is available now. It works on most mobile operating systems, including RIM Blackberry, Microsoft Windows Mobile, Google Android, and Apple iPhone. IssueTrak Mobile is a capability introduced in IssueTrak software version 9.5.5. Customers who are using the hosted (Software as a Service, or SaaS) version of the software will be upgraded on a rolling schedule.  Customers who are running the software on their own servers can download the upgrade at Upgrades are free to all customers with a current software subscription and support agreement.

About IssueTrak

IssueTrak develops, sells and supports issue tracking software. First released in 2000, its signature software package has become a robust platform for internal and external customer support, IT help desk, workflow management, and issue tracking throughout the enterprise. The 100% web-based software is currently used by more than 1,500 companies in 34 countries, and across 54 major industry groups. Based in Virginia Beach, VA, the company is a Microsoft Gold Certified Partner and has been recognized with a number of awards, including the Inc 500, Inc 5000, and Deloitte Technology Fast 500. IssueTrak was also named one of the Best Places to Work in Hampton Roads by Inside Business.

More information about IssueTrak is available at 1-866-ISSUETRAK or

All product and service names mentioned are the trademarks of their respective companies.

For more information, contact:
Lisa Strack
Marketing Manager

Source: IssueTrak

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