LogMeIn Previews New “Instant Chat” Functionality for LogMeIn Rescue
New Functionality Can Speed Resolution, Lower Costs and Expands LogMeIn Support Beyond Technical Helpdesk.
Woburn, MA (August 26, 2008) –
LogMeIn, Inc. announced today a preview of its new no-download “instant chat” capability for its award-winning LogMeIn Rescue tool, enabling end users to get support — both technical and non-technical — without the need of a phone call and without requiring a software download.
LogMeIn Rescue is LogMeIn’s web-based helpdesk tool delivering millions of remote sessions annually worldwide. Instant Chat enables the customer to communicate with a support professional without downloading software: the functionality can even be embedded in a webpage, reducing time to contact and potentially increasing customer satisfaction. Instant Chat can even replace phone-based assistance entirely, reducing the cost of the support interaction.
“We believe LogMeIn Rescue has already simplified and lowered the cost barriers of the overall IT support experience,” said Kevin Bardos, vice president, product management, LogMeIn, Inc. “Now, with the addition of web-based chat, support professionals can more efficiently communicate with their end users and solve problems, either through chat alone or a remote control session.”
This latest addition to LogMeIn Rescue enhances an already comprehensive on-demand remote support solution that gives support providers real-time capabilities for connecting to, accessing and diagnosing remote computers and smartphones, with integrated remote control, file transfer, system diagnostics and other IT support capabilities. With the new instant chat capability, support providers can use chat on a standalone basis or can use it within the LogMeIn Rescue IT support tools.
Like many of the features of LogMeIn Rescue, this new instant chat functionality easily scales to meet the needs of any size helpdesk: it can be custom-branded and integrated directly into a company’s website–or organizations can take advantage of Instant Chat through a web interface provided by LogMeIn.
About LogMeIn Rescue – http://www.LogMeInRescue.com:
LogMeIn Rescue is an on-demand, web-based remote support tool that allows a support professional to quickly and easily support end users and their computing devices , without pre-installing software. It is designed for organizations that provide remote support to employees and/or customers, including corporate software vendors, helpdesk personnel, IT consultants, internal enterprise IT departments, resellers, and companies that specialize in providing support.
About LogMeIn, Inc. – http://www.LogMeIn.com
LogMeIn is a leading provider of on-demand, remote-connectivity solutions to small and medium businesses, IT service providers and consumers. LogMeIn’s products are deployed on-demand and are accessible through a Web browser. The LogMeIn family includes LogMeIn Free®, LogMeIn Pro®, LogMeIn Ignition(TM), LogMeIn Rescue®, LogMeIn IT Reach®, LogMeIn Backup(TM), Remotely Anywhere®, LogMeIn Hamachi(TM) and LogMeIn Scout(TM). LogMeIn is based in Woburn, MA with European centers in Budapest, Hungary and Amsterdam, Netherlands.
Source: LogMeIn