New HEAT? 8.3 Delivers Enhanced Support for IT Best Practices, ITIL Compatibility
HEAT Customers Can Integrate with the Company’s New IT Service Management Modules as Needed and Adopt ITIL Standards for Best Practices, Powerful Capability and Low Cost
Pleasanton, CA (February 22, 2005) – HEAT® 8.3, the latest version of the market-leading Service Management solution from FrontRange Solutions, allows customers to provide top quality stand-alone service management and to also easily integrate with modules from its new IT Service Management (ITSM) solution at a customer’s own pace. Both HEAT 8.3 and ITSM 5.01 from FrontRange are designed to improve the performance of IT and support organizations by providing functionality fully compatible with ITIL®, a standard for service management best practices.
HEAT 8.3 is available to current users and new customers immediately. Kevin J. Smith, vice president of products for FrontRange, described the latest version of one of the FrontRange flagship products as a “low-risk way to adopt ITIL processes, resulting in standardized processes that increase efficiency and lower service desk costs.”
“These new modules for HEAT enable HEAT customers to extend their current investment in our service management solution into ITIL compatibility and beyond,” said Smith. “No other product in the market offers the ability to move to ITIL best practices so readily and rapidly.”
The new modules that are available to HEAT users to expand functionality are:
* Problem Management
* Change Management
* Release Management
* Configuration Availability Management
* Service Level Management
This month, FrontRange officially announced the availability of its ITSM products, which are built on the Microsoft® .NET platform and are designed to be the most integrated ITIL compatible solution in the marketplace. Pink Elephant recently verified the FrontRange ITSM solution as Service Support Enhanced in seven ITIL processes.
The integration capability of HEAT 8.3, which also is built on the Microsoft .NET platform, means more than 8,000 customers worldwide already using the FrontRange HEAT product line can extend their current functionality by adding the new ITIL based ITSM modules with no change to their current environments.
“The most significant vendor events in the service desk arena in 2005 may not be from the enterprise level players, but from the mid-market,” said John Ragsdale, Senior Research Director for Forrester Research. “These releases could change what ‘enterprise service desk’ means. These new products, on a .NET platform, include surprisingly complex functionality across incident, problem and change management, all for an attractive single price.”
Source: frontrange solutions