Numara Software Achieves Record-Breaking Year
Customers Continue to Adopt Company’s Solutions to Gain Immediate Value and Lower Total Cost of Ownership Beyond Their IT Departments
Tampa, Fla (October 21, 2008) –
Numara Software, Inc., a leader in service desk management solutions for IT professionals, today announced that the company has closed a record-breaking year, including a significant increase in the number of larger contracts and enterprise implementations for fiscal year 2008. Over the past year, Numara Software has found that customers are increasingly using its flagship solutions, Numara Track-It! and Numara FootPrints, within multiple departments across their organizations as budgets for software and services tighten and companies seek solutions with higher immediate value and lower total cost of ownership.
During FY08, Numara Software continued to outpace the single-digit service desk market growth with double-digit growth. Additionally, many of their customers have chosen to deploy Numara Track-It! and Numara FootPrints beyond their IT department to facilitate workflow and information sharing. For instance, Clemson University deployed Numara FootPrints 8 campus-wide on August 1st, 2008 to handle all external facility and IT work orders for all students and faculty.
“While we have only been using Numara FootPrints for one month, we are impressed with the ease of implementation and use,” said Tim Howard, project manager for Clemson Computing and Information Technology (CCIT). “Because of the intuitive nature of the program, we were able to quickly and easily roll out the program across all of our schools and see immediate positive results.”
Numara Software provides a different class of service management solutions. With more than 50,000 customer sites worldwide, the company is exclusively focused on this category, and is passionate about supporting and enabling the people who manage help desks and service desks. The company’s solutions enable IT professionals to track requests, automate workflows and support external customers, and the solutions can be deployed in as little as a day.
With Numara Software, customers can implement a robust, easy-to-use solution at an affordable price point that can be quickly deployed without disruption to the customer’s business. These solutions can be used as-is or can even be configured for non-IT operations, such as human resources and facilities. For this reason, Numara Software solutions in many cases serve as a single solution approach.
“Numara Software provides customers with the types of solutions they need in the difficult economic climate that businesses are facing today,” said David Weiss, CEO of Numara Software. “We’re pleased to be able to provide customers with a solution that fits not only their help desk needs, but often allows them to manage projects in other areas, such as marketing or human resources. We look forward to continuing to enhance efficiency and communication for all of our customers.”
About Numara Software Inc.
Serving over 50,000 customer sites worldwide, Numara Software is a global leader in providing practical software solutions for service management to IT professionals. From a single technician running a help desk to 1000 technicians managing a complex service desk, IT organizations of all sizes trust our award-winning solutions, featuring Numara Track-It! and Numara FootPrints, to track requests, automate workflows and support internal and external customers.
Unlike other complex, difficult-to-implement, and costly products, we offer robust, affordable and easy-to-use solutions that can be quickly deployed without disruption to your business. Our flexible solutions can be implemented right out of the box or configured to match your unique IT environment and business processes. They can also be leveraged to support non-IT operations, such as human resources and facilities, allowing you to optimize your investments in licensing, maintenance, training, and support.
We’re passionate about helping people successfully manage their IT environments. Find out how we can help you by visiting: www.numarasoftware.com.
Contact:
Liz Boal
Greenough Communications
617.275.6522
lboal@greenoughcom.com
“Numara” and the Numara logo are trademarks of Numara® Software, Inc. “Track-It!” and “FootPrints” are registered trademarks of Numara Software, Inc.
Source: Numara