Numara Software Highlights Accomplishments of its 18th Year

Company outlines its strategy to deliver solutions for the mid-market that seamlessly operate across IT Asset and IT Service Management disciplines

Tampa, Fla. (April 19, 2010) –

Numara® Software, Inc., a leader in service management and asset management solutions for IT professionals, today announced that 2009 marked exciting new milestones in the company’s 18 years of industry leadership. Despite last year’s challenging economic climate, the company continued to grow its customer base, claimed the third largest worldwide market share for IT Service Management (ITSM) solutions, grew its family of IT Asset Management (ITAM) solutions and expanded its footprint in both Europe and Asia.
Numara Software 2009 highlights include:

* Grew customer base to more than 55,000 customer sites worldwide across a broad spectrum of industries.
* Named third largest IT Service Desk Vendor in terms of worldwide market share in Gartner’s “The 2009 IT Service Desk Market Landscape.” (Kris Brittain and David M. Coyle, September 14, 2009).
* Included among the service desk management leaders in Gartner’s “Magic Quadrant for the IT Service Desk” (Kris Brittain and David M. Coyle, October 18, 2009).
* Introduced new versions of its flagship Numara FootPrints and Numara Track-It! service desk solutions, which help IT to automate and streamline a full range of ITSM processes.
* Advanced the company’s vision of ITAM and ITSM convergence with the introduction of eight integrated software modules around the Numara Asset Management Platform (NAMP).
o NAMP includes eight mature software products for inventory management, software deployment, patch management, remote control, power management, vulnerability, compliance and device management.
o Built from the ground up as a modular yet integrated system, NAMP employs a single, unified platform that eliminates the need for expensive combinations of disparate products. By leveraging the “power of one” – one console, one agent, one database, one rules and reporting engine – the products work seamlessly together, making the complete solution more powerful than the sum of its parts.
o Began communicating the company’s strategic roadmap to seamlessly integrate ITSM and ITAM platforms, demonstrating the company’s long-term commitment to mid-market customers’ need for more streamlined and interoperable IT operations.
* Reached more than 19 million IT assets worldwide being managed via Numara Software solutions.
* Continued global expansion with new office openings in both France and Japan.

“Since our inception 18 years ago, the secret to our success is the same. We provide IT professionals with practical, yet flexible solutions based on industry best practices that solve their biggest IT challenges, improve visibility in their businesses and enable them to deliver exceptional service. Around the world, our customers have a wide range of automation needs, from basic automation to complex, comprehensive requirements. They all seek solutions that are easy-to-use, administer and configure without programming or a high cost of ownership. We remain committed to solutions that are designed to address these requirements,” said David Weiss, president and CEO of Numara Software. “In 2010, our strategy is to not only enhance our individual ITSM and ITAM platforms, but also develop solutions that work seamlessly across the two disciplines. Our integrated platforms will allow mid-market customers around the world to build seamless processes for finding, fixing, logging and preventing issues within their IT infrastructure.”

About Numara Software
With more than 55,000 customer sites worldwide, Numara Software is a global leader in delivering practical, flexible solutions that allow IT organizations to improve service to their end-users. Our integrated IT service management and IT asset management software platforms enable organizations to efficiently automate a wide variety of IT related tasks and processes using interoperable solutions from a single, proven vendor. Widely known for our dedicated focus on ease of use and affordability for our customers, our IT solutions deliver fast time-to-value, increased control, and reduced risk for small businesses to large companies.

Source: Numara