Numara Software Receives 2008 TMC Labs Innovation Award
Numara Software, a leader in service desk management solutions for IT professionals, announced today that Technology Marketing Corporation (TMC) has named Numara FootPrints as a 2008 TMC Labs Innovation Award winner from Customer Interaction Solutions magazine.
Tampa, FL (August 19, 2008) –
Numara Software, a leader in service desk management solutions for IT professionals, announced today that Technology Marketing Corporation (TMC) has named Numara FootPrints as a 2008 TMC Labs Innovation Award winner from Customer Interaction Solutions magazine. The 100 percent web-based Numara FootPrints provides comprehensive service desk and customer support solution for organizations and departments of all sizes. Through its customizable management dashboards, advanced workflow automation and flexible usability features, Numara FootPrints allows businesses to deliver superior support services to both internal and external customers.
“Numara Software deserves this great honor for creating a ground-breaking help desk solution. Numara FootPrints has demonstrated raw innovation and offers unique features,” added Tom Keating, CTO and TMC Labs editorial director. “I look forward to seeing other innovative solutions from Numara Software as they continue to contribute to the future of the CRM and call center marketplace.”
Customers have long recognized Numara Software as innovators in tune with their varied needs. As the economy tightens and company structures change, companies have turned to Numara FootPrints to manage processes and workflows across their organizations. For example, Red Gold, one of the largest tomato processors in the United States, has been using Numara FootPrints since 2003 to help maintain high IT service levels in the face of a changing IT infrastructure and expanding support needs due to rapid company growth.
“We determined that Numara FootPrints was the perfect fit for Red Gold because it contained the robust functionality required to support our growing company, while also being cost-effective and easy to implement,” said Beth Richwine, operations support supervisor at Red Gold. “As soon as we implemented the product, the system’s flexibility and customization capabilities made it easy to integrate with a range of different business processes and existing applications.”
“Numara Software has clearly demonstrated to the staff of TMC Labs that Numara FootPrints is truly innovative in the CRM and contact center industries. Numara FootPrints has made significant contributions in the advancement of this industry,” said Nadji Tehrani, founder and chairman of TMC, and publisher of Customer Interaction Solutions. “We’re proud to reward this outstanding accomplishment with a TMC Labs Innovation Award this year.”
The TMC Labs Innovation Awards honor products that demonstrate raw innovation, unique features, and significant contributions toward improving communications technology. The TMC Labs Innovation Awards are not granted only to the best-selling products, but instead to those representing a significant contribution to the industry.
The TMC Labs 2008 Innovation Award highlights will be published in the September and October 2008 issues of Customer Interaction Solutions magazine.
About Numara Software, Inc.
Founded in 1991, Numara Software, Inc. (formerly Blue Ocean Software) is a global provider of service desk management solutions for help desk and customer support professionals who need to simplify and gain control over their increasingly complex environments. Numara Software’s trusted solutions address critical IT and support functions, such as customer service desk, IT help desk, asset management, software patch and deployment, and network monitoring.
With its two flagship products, Numara Track-It! and Numara FootPrints, and more than 50,000 customer sites worldwide, Numara Software is the service desk management leader for small to mid-sized enterprises and departments of large multi-national organizations. To register for a one-on-one guided walkthrough, attend a webinar or download a trial, please call 800-557-3031 or visit: www.numarasoftware.com.
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com.
About TMC
Technology Marketing Corporation (TMC) is an integrated global media company helping our clients build communities in print, in-person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and IMS Magazine. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMCnet, TMC’s Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by nearly one million US visitors according to Quantcast* and by two to three million unique visitors each month worldwide, according to Webtrends. In addition, TMC produces INTERNET TELPHONY Conference & EXPO, Call Center 2.0 Conference and Communications Developer Conference.
For more information about TMC, visit www.tmcnet.com.
TMC Contact:
Mostafa Razzak
JMR Worldwide
646-442-3361
m.razzak@jmrworldwide.com
Source: Numara