Parature Announces Doug Lipp, Former Head of Training at Disney University, as the Keynote Speaker for its Worldwide Users’ Conference

ParaFest â??10 to Feature Respected Author and Speaker on International Leadership, Customer Service and Change Management

Vienna, VA (December 29, 2009) – Parature, a global leader in on-demand customer service software, announced today that Doug Lipp, respected author and speaker on international leadership, customer service and change management will be the keynote speaker at ParaFest ’10, the company’s sixth annual users’ conference. ParaFest ’10 will be held May 4-6, 2010 at the Hard Rock Hotel & Casino Las Vegas. This customer focused conference will allow Parature users from across the world to gain valuable knowledge from industry experts and thought leaders, while networking with colleagues and peers.

Mr. Lipp has over thirty years of experience working from the front lines to the board rooms of many American, Asian, European and Latin American multinational corporations. He motivates and challenges audiences around the globe to examine their respective management styles and business strategies, then determines the effectiveness of each as seen from a variety of customer and cultural perspectives. Mr. Lipp is the author of numerous articles and seven books on leadership, customer service and international business, including his two most popular: “The Changing Face of Today’s Customer: How to Attract and Retain a Diverse Customer and Employee Base” which addresses how businesses can thrive in this era of cultural diversity and global competitiveness, and “Even Monkeys Fall from Trees: The Art and Science of Outstanding Customer Service” which focuses on a balanced approach to service, leadership and teamwork. At the Walt Disney Company, Mr. Lipp was the head of the training department at the world-renowned Disney University and was also on the start-up team for the highly successful Tokyo Disneyland in Japan.

The topic for ParaFest ’10 “The Magic of Exceptional Service, Leadership & Teamwork – Lead the Way: Your Employees and Customers Will Follow” will take an interactive approach to examining the traits and approaches of outstanding leaders and teams and will include quick exercises to help participants assess their strengths and areas for improvement.

“We are excited to have such a seasoned professional and dynamic individual as Mr. Lipp to be the keynote speaker at ParaFest’10,” said Parature CEO, Tim Davenport. “His experience at such renowned organizations like the Walt Disney Company and as a consultant with world-class organizations has given him first-hand knowledge that will be an invaluable asset to the customers, partners, employees and other industry experts that will attend this preeminent event.”

ParaFest ’10 will feature hands-on training sessions led by the Parature Professional Services team and a diverse mix of customer service and support best practices sessions led by Parature customers as well as other industry experts. Attendees will have a unique opportunity to exchange ideas, share industry insights and trends, and network with their peers as well as Parature executives and staff. The popular ParaFest Zone will be available for participants to meet with Parature experts and partners, experience new product features and learn tips and techniques on how to further strengthen their investment in Parature Customer Service(TM) software.

Attendees registering for ParaFest ’10 by January 31, 2010 will receive a $200 discount off of the regular rate. Please visit the ParaFest website for conference registration and additional information.

Source: Parature