Parature Helps Organizations Around the World Reduce the Cost of Customer Service
Parature is the Smartest, Most Cost-Effective Way for Organizations to Serve and Support their Customers
Vienna, VA (November 06, 2008) – Parature, a global leader in on-demand customer service software, helps diverse organizations across the globe cut costs while improving customer service and value. Parature Customer Service(TM) software integrates a customer portal, rich knowledgebase and full trouble ticket software in one dynamic, unified system that can manage any organizations support needs.
Organizations must meet the high service expectations of their customers despite the downturn in the economy. Quality customer service cannot be sacrificed, even during challenging economic times, because the one thing that never changes is a customer’s demand for great service and support. If organizations don’t provide it, their customers can turn into their competitor’s hottest new leads. Lori Jordan, Director of Association Services at the Water Environment Federation had this to say, “Members stick around because they see we are implementing a program that’s really working for them. We more than get back what we spend on Parature. It’s helping us really go to that next level to provide the service that customers deserve.” A time of economic uncertainty is not the time to take on unnecessary risks or big IT expenditures, but it is time for organizations to trim costs everywhere they can, and that includes reducing the cost of customer service. CenterStone Technologies estimates they’re saving approximately $130,000 annually with Parature Customer Service(TM) software. The deployment has enabled the company to support customers much larger than it, and allowed it to experience strong growth without adding headcount to its service department. Specifically, they’ve avoided hiring two full-time equivalent call center positions by using Parature.
Parature helps smart organizations provide world-class service and support while increasing the efficiency and effectiveness of their support teams. “Increasing our customer service efficiency with Parature has benefited our customers and our internal morale. 75% of the improvements we’ve made in customer service are due to Parature. That contributes to greater customer loyalty and revenue,” stated Anne-Marie Bitman, Senior Director – Customer Service at TMA Resources. Parature is a one stop, on-demand customer service software provider that can help organizations reduce the overall cost of servicing and supporting customers. For more information on how to cut the cost of servicing your customers, please read ‘7 Ways to Cut Costs & Improve Customer Service and Value in a Down Economy’.
Parature enables any organization to fundamentally change the way they support their customers through its Software-as-a-Service (SaaS) delivery and integrated, intuitive design that empowers organizations to better and more efficiently serve, support, engage with and retain customers in today’s Web world. The seamlessly integrated suite of Parature Customer Service(TM) software modules allows organizations to effectively manage all of their support needs without additional hardware, software and IT expenses. Parature integrates everything in one dynamic, unified system to increase efficiency across entire organizations, improving processes among customer support, operations, development and sales.
Source: Parature