Vivantio benefits in upsurge of demand in service desk software-as-a-service
Vivantio reports 70% of its current customer base takes Vivantio Service Desk as software-as-a-service (SaaS) and predicts 80% for the end of 2008
Europe, Australia and North America (February 14, 2008) –
Vivantio, the leading service desk software provider, has released figures showing that 70% of its current customer base purchased its Vivantio Service Desk software on a SaaS basis compared to on-site installation and predicts that SaaS uptake from its customers will increase to 80% by the end of 2008.
Vivantio provides a fully managed, hosted service allowing customers to access the software over the Internet. Data is securely held at external data centres with high levels of security and 99.99% availability. Customers are attracted to simple monthly subscription fees rather than high upfront software costs, the speed of deployment and minimal internal support requirements with no software to install, no backups or internal servers to maintain.
The trend towards SaaS across the software market continues to grow with companies such as Salesforce.com which provides customer relationship management software supporting one million paying users. Analyst Gartner reports the global market for web-based delivery of applications reached $5.1 billion in 2007 and will grow to $11.5 billion by 2011–by which time it will account for over one-quarter of software sold to companies.
Since 2003, Vivantio has given its Vivantio Service Desk customers the choice of whether to have the software installed on-site or on a SaaS basis. Vivantio SaaS customers cover the complete spectrum of businesses and organisations, ranging from single users to large organisations such as the NHS and DHL.
Russell Wiltshire, director, Vivantio commented:
“In our view, more and more service desk customers understand the benefits of using software on a SaaS basis as it avoids upfront investment in both software and hardware. We can deploy within a day, so if a client wants to move fast we can easily manage their requirements. Vivantio is still one of the only service desk software providers to offer both on-site installation and SaaS, with this level of demand we can’t understand why more companies do not offer their customers both options.”
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About Vivantio Ltd
Vivantio is a specialist service desk software and Software as a Service provider. Vivantio provides an easy-to-deploy and use suite of service desk tools which are designed for their simplicity, whilst offering the functionality that service desk teams need to increase productivity through the automation of processes and the enabling of customer self-service. For more information please visit www.vivantio.com
For all UK media enquiries for Vivantio please contact
Russell Wiltshire
Tel: +44 (0) 1934 424 840
Email: enquiries@vivantio.com
Source: Vivantio