Free Your Mind (and Some of Your Budget) With a Virtual Help Desk Solution
An exciting element of help desk technology to consider is the virtual help desk. The advantages of a virtual help desk are many. It’s virtual, so it’s not your people handling the help desk calls on-site. It’s a help desk, so it handles some essential help desk processes for you at a typically lower cost than on-premise deployments. It can also give you more time to address other IT projects and forward-thinking actions.
Advantages of a Virtual Help Desk
Advancements in virtual help desks are occurring rapidly, and one to take note of is MirrorCloud from Zenith Infotech. It’s geared toward small and midsized businesses and works with the SmartStyle platform using mirroring processes and snapshot functions. One of the advantages of a virtual help desk from Zenith Infotech is its very strong reliability. Reliability is achieved across your entire infrastructure because multiple workstations and servers can access it. You can instantly see a picture of a server problem, slashing your time to repair any server or desktop malfunction. It’s just one of the advantages of a virtual help desk from the Zenith Infotech SmartStyle cloud-based tools.
Want a private, ultra-secure cloud for your virtual help desk? You’ll get it with vendors like Zenith Infotech, along with non-stop data mirroring. Of course, one of the outstanding advantages of a virtual help desk is that you can select as many features as you desire and scale it to your needs without going into budget mayhem.
Not a Help Desk Expert? No Problem
If you don’t feel like you know everything about help desks, virtual help desk solutions from providers such as Zenith Infotech may be even more appealing. Staff members can handle your customers’ calls and questions with precision, freeing up more time for your team to focus on technical issues or other areas of their expertise. You’re also likely to see a decline in operational costs, and you won’t need to spend months establishing your own internal help desk. Your staff, in turn, may be more energized to turn their attention to projects like business development.
Want More Time for Other IT Projects? Try Virtual Help Desk
Consider this success story from Intellisyn Communications Inc. The organization was struggling, as you may be, to resolve problem tickets and answer support calls while still making time to move ahead with key projects. Using tools from Zenith Infotech, Intellisyn’s help desk calls are now processed virtually, gaining them a large amount of positive feedback. Another advantage of a virtual help desk from vendors such as Zenith Infotech is that the tech staff at the organization can devote more energy to on-site issues and even activities like expanding their knowledge base.
Virtual Help Desk Brings Personal, Fast Service
While your internal IT team may be busy with multiple projects and tickets, virtual help desks strive to handle customer service at the first call. But virtual help desks can also tier or triage your calls onto different levels, tracking the progress as they go. You may want to look for a virtual help desk provider that offers a live person to handle the call, as does Zenith Infotech.
One Step Ahead of the Problem
Intellisyn’s budget has seen real benefits from their virtual help desk. One is that they haven’t had to bring on more staff to process service requests. The company is now also addressing something you may have on your mind–being proactive to answer challenges before they happen, instead of having the help desk always in a reactive mode. The Zenith Infotech virtual helpdesk package allows the network to be carefully monitored so that in many cases, the challenge is already known even before a customer call is made.
What’s the best advantage of a virtual help desk? You may have your own opinion, ranging from saved costs to more time for other projects. But from a customer perspective, it comes down to getting their request handled in a professional, efficient manner.