Integration and Installation Top the Best of the Open Source Help Desk
OTRS is Here to Help
If you are looking for a system to improve help desk management, have you considered using OTRS (Open Source Trouble Ticketing Request System)? OTRS is the leading choice for open source service management solutions. When your customer request volume reaches that point of critical mass–which makes customer service software and support necessary–keep open source help desk in mind.
KTree as an Open Source Help Desk Provider
KTree is a developer and solutions provider using the most up-to-date open source technologies. With two development centers located in the United States and India, respectively and an international client base, KTree has developed its area of expertise as applications developers. KTree is dedicated to helping you implement an 0pen source help desk.
Simple is the Thing
One of the benefits of open source systems is their ease of customization. Modules make integration with any existing systems simple, not complex. The concept behind implementing a help desk management system is simplification – using an open source help desk could give you the simplicity you are looking for.
Automation Makes it Simple
Once your call or email load becomes cumbersome, you will want to consider automating the processes involved in customer service. A significant number of Fortune 100 companies rely on OTRS to support the service desk. OTRS supports customer service by managing your customer calls/email requests. Automating the requests means that they are sequentially documented and classified (ticketed) so that they may be responded to in the quickest time frame. Customer complaints abound when callers must wait overly long in the queue or when after doing so, the technician is not prepared to help solve their problem. OTRS is capable of handling 20,000 tickets per day without problem. OTRS installs easily on Linux, Mac OS, Windows, Certos, and Redhat, as well as Ubuntu and Debain
Ways you Benefit from an Open Source Help Desk
Using an open source help desk could play a key role in your business’ rate of customer satisfaction. By streamlining requests and response times, your service quality ratings can only improve. OTRS can help you follow ITIL best business practices such as maximizing self-service capability, like FAQs provided online to answer routine issues. And because an open source is cost–effective, your business return on investment (ROI) time shortens. By abbreviating customer response and resolution periods, your business productivity rises. Open source help desk provides an option for users to make comments or notations on the ticket as it is in process, boosting collaboration. Information and work-flow are also enhanced because your customer data is stored in a central location. The umbrella of security under which all these tasks are performed is automated service quality monitoring, which provides you peace of mind.
KTree is a provider to consider when it comes to OTRS solutions. They specialize in customization to enhance work strategies and database design. They can provide you with systematic maintenance and support. OTRS is the solution of choice once you decide that the open source model is right for you, making your help desk more helpful than ever before.