ReadyDesk Review: Features that Solve Your Help Desk Problems
ReadyDesk has a large arsenal of features to identify and solve help desk issues in any size IT department. As the solution is 100 percent web based, all major browsers are supported and easy to use by customers and staff. IT job tickets are also interfaced and automated. According to one ReadyDesk review, this system gives IT users the ability to color-code tickets, validate support issues, and track and monitor tickets so administering updates and changes can be done easily and consistently. The solution is designed for companies in all industries, not just IT, and can be leveraged by a business of any size.
ReadyDesk Review Highlights Lead Administration Management
It wouldn’t be a complete system unless it had remote access points. Nearly every component of ReadyDesk can be accessed from this unique administration system solution. With online support, audible alerts, customer portals and live support chats all integrated within a powerful administrative console, ReadyDesk covers it all. The capabilities captured within this ReadyDesk review gives customers and agents the opportunity to connect in real-time chats. This single operation can increase IT productivity and decrease resolution times. This is just another added perk to customer satisfaction through efficient IT software solutions.
ReadyDesk Review Focuses on Automation
Imagine a system that operates without someone behind the wheel. Automation with ReadyDesk offers that for its users. Whether it’s developing billing invoices or POP3 e-mail checking, ReadyDesk runs these services without someone behind the wheel. Any ReadyDesk review will demonstrate that no one needs to be logged in for the platform to do the work. Another feature that increases productivity in the IT desk is the ability to circulate trouble tickets to multiple technicians through any automated alert system a business chooses. From there, any updates, changes or closures to that ticket can also be done automatically. This automation can get out of hand if not properly managed, so set your policies appropriately.
ReadyDesk is Cost Effective for Any Enterprise
Unlike other help desk solutions, ReadyDesk can serve a variety of businesses–not just IT systems. There are many affordable options in purchasing ReadyDesk. Subscriptions are sold at monthly and yearly rates. As demonstrated in a ReadyDesk review, the solution is hosted and installed on its own servers and allocated for each individual business’ use. Free and easy setup is only the beginning of the benefits to adding ReadyDesk to your help desk solution network. There is also no need to purchase or maintain a server and no wait time for installation or upgrades. As stated earlier, ReadyDesk has one of the best automated systems out there and performs all upgrades remotely and automatically when needed. The challenge here, of course, it that it requires that you relinquish some of the control you have become accustomed to, which can be a challenge for many an IT manager.
After you Evaluate Your ReadyDesk Review, Get Started
Monthly subscriptions are $29.95 a month and yearly subscriptions run $299.95 a year. There is a one-time fee for ReadyDesk review licensing of just $199.95. This licensure is located on the businesses’ server and under the direction of that particular user. Like any quality service, there are additions available. ReadyDesk Mobile is an interface option that the entire staff access to the help desk on their mobile devices. This feature works on any device regardless of capabilities or network provider. ReadyDesk Mobile can be purchased monthly for $14.95 or yearly for $149.95. The best deal would be to purchase the application for a one-time fee of $199.95. There is also the unbranded option, and with no ReadyDesk review logo on products, the unbranded route could be a bonus. The one-time cost is $199.95, but it can also be billed monthly or yearly. The monthly fee is $14.95 or yearly is $149.95.
Regardless of your size or industry, ReadyDesk can deliver the features, benefits and pricing strategy necessary to meet your needs. You don’t have to be focused on IT and can leverage complete remote access and flexibility. According to this ReadyDesk review, the solution offers a strong value proposition in every implementation.