Service Management Software Comparison: Which Solution Will Help You Deliver Better Service?

A service management software comparison will produce a varied offering from vendors who offer industry-specific software to general software seemingly applicable to any type of industry. Some reports say only 30 percent of most company’s IT budget is dedicated to innovation. Service management software should help companies reallocate funds in that direction, which will speed the time it takes to offer new services and products. This service management software comparison of three top vendors outlines what they have to offer.

Service Management Software Comparison: Vivantio Customer Focus and Feature Strengths

Vivantio’s service management software is aimed at IT teams implementing best practices with the IT Infrastructure Library, as well as teams that are shooting for ISO 20001 compliance/certification. In a service management software comparison, you’ll find that Vivantio’s product includes tools to improve incident and problem management processes, and also change management tools. Vivantio offers an incident manager, dashboard with real-time statistics, and a client manager that builds better client relationships. Their customer focus is on IT services, legal and finance, healthcare, education, housing, and services. Vivantio is a hosted solution and offers flexible deployment methods. User criticism of this solution point to the lack of customer self-service and real-time reporting, as well as Vivantio’s limited knowledge management capabilities.

Service Management Software Comparison: A Solution in the Cloud with BMC Remedy

BMC offers a robust set of IT applications that cut the average time to repair by 30 percent, reduce change failures by 40 percent, and decrease software costs by 30 percent. BMC Remedy also includes mobile applications, a host of IT management tools, and dashboards and analytics, as well as out-of-the-box automation for best practice processes. BMC claims that their solution is simple to use and easy to customize. BMC offers both on-premise and SaaS service management solutions. The perk to using BMC’s cloud solution is that it be up and running in days, rather than months. Being an industry leader, BMC’s customer list spans the gamut of industry types from Dell to Mary Kay.

Service Management Software Comparison: Assyst from Axios Systems Delivers Control

In a service management software comparison, you’ll find that Assyst delivers tools that enable a holistic approach to the management of your IT services. Assyst is designed to assist multi-national organizations to maintain control over the IT infrastructure. Built on a modular system, Assyst is a single product from a single vendor, requiring one application, one implementation, and one license. Assyst offers comprehensive ITIL V2 and ITIL V3 support and is supported by an enterprise-class CMDB. It offers a self-service portal, as well as knowledge management support. Assyst can be rapidly deployed as a Windows client or as a web application. It is also available as a SaaS or on-premise solution. Axios Systems serves customers across the globe, including Arab Bank and the Federal Aviation Administration. In a service management software comparison with other vendors, Assyst boasts customer-driven research and development solutions, which includes customer consultation and mechanisms for feedback.

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