Latest Help Desk Software Blog
Numara® Track-It! 8 Overview Webinar
Numara® Track-It! 8 Overview Webinar – In this Webcast, learn about a high-productivity interface, email request processing and self-service that will speed up response times and improve user satisfaction levels. Explore how auditing, remote desktop management and bar coding functions can optimize your help desk software. Discover solid value and features you can bring to […]
Service Level Agreements and Management
Service Level Agreements and Management – Putting Real-World Management in SLM and Next Steps in SLA – How companies negotiate, create and manage their service-level agreements (SLAs) is undergoing rapid changes. No longer does content to measure IT performance simply note such factors such as whether a site is up or down; they now monitor […]
Supply and Installation of a Help Desk for a National Call Centre
Supply and Installation of a Help Desk for a National Call Centre – To provide a competitively costed Help Desk utilising “Web-Based†technology linking client to contractor. Create a central control point for contract management with built-in “decision tree†guiding processes to accurately diagnose the service required.
How ServiceDesk Plus Helped Ashton Park School
How ServiceDesk Plus Helped Ashton Park School – Ashton Park School is a Specialist Sports College located in Bristol, UK. Earlier its IT department used Microsoft Outlook task system to handle requests and Microsoft Access based application to track assets. This setup was failing to meet the requirements of the IT Support Staff. Ashton Park […]
GroupLink IT Help desk Case Study
GroupLink IT Help desk Case Study – Washington County Board of Education Overhauls Its IT Department’s Approach to Problem Resolution With Novell-Enabled IT Help desk.