Service Level Agreements and Management
Jun 11, 2008 | Case Studies and Whitepapers | 0 comments
Service Level Agreements and Management – Putting Real-World Management in SLM and Next Steps in SLA – How companies negotiate, create and manage their service-level agreements (SLAs) is undergoing rapid changes. No longer does content to measure IT performance simply note such factors such as whether a site is up or down; they now monitor key business processes throughout the enterprise that have a real impact on revenues and profits.