Latest Help Desk Software Blog
VMC Solutions case study
VMC Solutions case study – The company needed to consolidate several regional and specialized technical IT help desks into one organization that could provide support for 75,000 internal users throughout North America. VMC consolidated disparate help desks scattered across the continent into a single, location providing efficient, integrated help desk support.
Live Webcast: Forrester Best Practices
Live Webcast: Forrester Best Practices – Improve IT Service Delivery and Support – Join this live TechRepublic Webcast, hosted by moderator James Hilliard, featuring Chip Gliedman, principal analyst for Forrester Research, who will reveal 5 best practices for improving IT service delivery and support. Learn how to improve internal customer satisfaction.
LiveTime Updates ITIL Service Management Appliances
LiveTime Software, which provides of ITIL certified Service Management and Help Desk software, has announced that its new line of ITIL Service Management Appliances based on Intel Xeon processors and open source software stack is now available. The main advantage of this software, designed exclusively for 64 bit operation, and supporting the latest versions of […]
FrontRange acquires Centennial Software
CRM provider FrontRange Solutions has acquired IT governance software provider Centennial Software for an undisclosed sum. UK-based Centennial Software is known for its asset management and network security software. The deal made sense to both parties as there is very little product overlap and both companies share a similar customer base as well as the […]
Supportworks Essentials from Hornbill
Hornbill Systems has announced that Supportworks Essentials help desk solution is now available. The solution is based on the same technology as Hornbill’s Supportworks Enterprise solutions and offers fast deployment, ease of use and a very low cost of ownership. Since the Essentials solution is based on the same technology platform as the Enterprise solution, […]