Numara Software Survey: IT Service Desk and Beyond

Service and asset management solutions provider, Numara, announced the results of their new customer survey. The Survey revealed that 80% of the respondents used Numara FootPrints beyond the IT Service Desk. The FootPrints software was developed to provide IT with the power to cut costs and increase efficiency by streamlining and standardizing multiple processes, but it also serves to facilitate processes across varied departments.

The survey revealed how customers leveraged solutions outside of IT. The most popular method was changing management (43%), facilities management (26%), development and bug tracking (28%), external customer support (26%) and human resources (21%). Additionally, the survey revealed that 39% of respondents used the software to introduce automation to a department for the first time.

Numara recently released a paper called “Working Outside the IT Service Desk Box” as well as a related webinar, “Do You Have the Right Service Management Tool for Your Business?” The collateral educates clients on optimizing their efficiency by automating and standardizing their company-wide processes.

Numara FootPrints has received much praise for being a flexible platform that can be used across organizational departments, as well as being a platform that can grow with company needs. “At the moment we’re using Numara FootPrints for ten different automation tracking projects in these departments, and we’re confident that the solution will continue to help us maximize ROI and grow with our needs in the near future,” said Kent Fuller, director of operations center and PC services at BCBG Max Azria.

Ultimately, the survey results reveal the true value of solutions platforms like FootPrints and what they can do for businesses. For more information, check out “Working Outside the IT Service Desk Box” and “Do You Have the Right Service Management Tool for Your Business?“.

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