One of the many ways that computers have made lives easier on companies of all sizes is the ability to store massive amounts of information in a relatively small space. The ability to get to that information with speed and ease has allowed most companies to become much more efficient in their day-to-day operations. A […]
Many companies are looking to cut costs and become more efficient by using IT help desk software. Good IT help desk software can manage client concerns including management of the initial call, the tracking of a call through to resolution, and the actual problem resolution as well. Other benefits can include self-help solutions and remote control of […]
What are medium-sized and Fortune 500 businesses doing this year in terms of IT Service Management (ITSM)? According to current IT service trends, for starters, less than a third of those interviewed (29 percent) are actively working within IT Service Management governance systems for making sure they comply with industry standards and keeping their costs […]
If you want to improve your services, you may need to make positive changes and enhancements to the way your IT infrastructure runs. You may be asking yourself, “Sounds good, but how do I tackle that?” The answer may be found in the process of first recording the work that’s being done, and then measuring […]
If you only have a few seconds to make a first impression, and those few seconds are over the phone, a business needs to know that its IT system and its help desk applications are smooth and on target. Customers may not soon forget a long wait time, being bounced to various representatives or having […]