Help desk software can not only help to ensure that all issues are dealt with in an efficient and timely manner; it can automate a large part of the process leading to reductions in overhead. The best help desk software will be able to support the IT help desk by: Automatically creating work orders and […]
It is easy to become complacent about a business’ help desk. As long as the number of service requests is within reason and there is no negative feedback, it is often presumed that all is well and that there is no need to switch over to a modern web based help desk platform. Unfortunately, there […]
A business cannot afford to have an office in every location where it has commercial operations. This means that more and more people are traveling and this mobile workforce has special support needs. Mobility is not only a matter of people who travel to far away locations. With laptops, mobile phones and smartphone devices being […]
Every wasted second affects your profitability whenever a computer or network becomes slow or stops working. While computers are designed to make processes easier, any computer malfunction can involve a complex procedure to solve and many times, requires an expert to come in and do repairs. If you are a small or medium-sized business, you […]
SMS is now a widely accepted form of communication as it is even used for sophisticated high end commercial messaging. Having a help desk SMS option available will benefit both users and help desk operators in myriad ways. Of these, the top four reasons for integrating SMS into help desk operations are: Accessibility & Convenience: […]