Help Desk Software Articles

Help Desk Software: Key Features

Recording and tracking of customer queries and internal requests as well as the actions and tasks related to these. Logging of requests generated through various channels such as inbound mails, manually entered requests, online forms, and telephone calls. User-defined assignment of levels and priorities to the requests. Activity tracking from start to finish. Work-flow management […]

Intro to Help Desk Software

A help desk is a one of the pillars on which a company’s internal operational improvement initiatives rest. An IT help desk/service management/service desk that is manned by trained staff and has the necessary automation features installed is an invaluable help in finding out recurring issues that affect staff performance. Automated help desk software helps […]

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