Your help desk is a vital part of your business and ensuring you can quickly meet the needs of all issues that come through your help desk should be a key focus. A remedy help desk solution can take the demands of your active and sometimes chaotic help desk environment and ensure everyone seeking resolution […]
A web-based help desk is always preferable to one that is installed on the user’s server. Maintenance, updates, upgrades and fault repair are the responsibility of the supplier who has the expertise to keep the software running as efficiently as possible. The number of programs available makes selecting the right one hard. It is worthwhile […]
With increasing competition in the market, customer service has become a critical factor in determining the success of a business. While help desks play an important role in enhancing levels of customer satisfaction, they are not an end in themselves. The role of a help desk is not just to provide support but to refine […]
Asset management can be a complex issue for any organization. It is even more difficult when a help desk has to deal with a large number of clients while using different products with varying configurations and optional features. For example, when a service request is received a huge amount of information is required before a […]
No business runs perfectly, and in today’s world of “Business at the Speed of Thought,” resolving problems as fast as possible is key to corporate growth. It’s not just that external stakeholders and customers are often frustrated at the long delays in resolving their problems–it’s often difficult to even get an acknowledgment to service requests. […]