iSupport Releases Asset Version 10 Help Desk Software
iSupport, a help desk software provider, has announced the release of the iSupport Asset Version 10. This free web-based asset and license tracking solution is designed to be powerful and flexible so as to meet the needs of IT departments of varying size and process requirements.
iSupport Asset aims to enable organizations to track information regarding any type of service or item that resides on the network. The help desk solution offers specific features such as import and integration, dynamic and scheduled scanning, customizable fields and more to establish asset relationships and access.
This license management tracking solution for the help desk environment offers features that are integrated with asset scan functionality to enable IT professionals to track software titles against specified conditions and quantities.
Asset ownership can be tracked using customer and company functionality, such as directory integration and customizable groups or fields to facilitate reporting and correspondence. A Desktop interface allows the help desk personnel to create charts, views, alerts and reports.
According to Daren Nelson, Founder and CEO of iSupport Software, managing assets and product licenses in a tight economy is not only a challenge, it is also very important to prioritize. iSupport provides help desk environments with the tools necessary to capture a concise picture of how their IT resources are allocated and what licenses are still available for other purposes.
Nelson went on to add that iSupport Asset can be easily integrated with the company’s Incident Management or Service Desk Edition. This integration maintains existing data, providing greater visibility into the entire operation. When the organization finds it necessary to expand into a full-blown service desk, the transition will be virtually seamless.