PC Helps Offers Microsoft Upgrades to Boost Help Desk

PC Helps, a company focused on delivering quality solutions and specialized expertise for the help desk space, has added more than 80 new clients in 2010 and expanded or renewed valuable service agreements with many more.

As the company enjoys this strong growth, they have identified two key trends that are helping to drive this momentum: upgrades to Microsoft and the “consumerization” of IT.

Microsoft upgrades have been a key area of focus for PC Helps as the majority of its new and current clients have asked for end-user migration support with their Microsoft upgrades. The company delivers specialized, on-demand support for help desk agents of all skill levels, enabling them to leverage desktop software applications and mobile devices to increase performance.

According to Brian Madocks, CEO of PC Helps, there is a changing landscape of enterprise IT support. Support organizations managing the help desk are finding their environments more complex as a result of the “consumerization’ trend.

Help desk agents are not only trying to work with company employees, but also servicing a wide variety of devices and applications. This added load is taxing the entire IT department as the help desk is struggling to keep up with demand.

In turning to PC Helps, these organizations are better equipped to more readily respond to requests through the help desk for overall employee support. PC Helps enables the organization to extend its support capacity with the necessary expertise and specialization. As technology and telecommunications continue to evolve at a rapid pace and continue to add pressure to the help desk, PC Helps is likely to enjoy continued strong demand.