PURA Implements Help Desk Solution

PURA, responsible for delivering many public services such as electricity and water to the public recently launched its Help Desk Service. This new Help Desk Service will work to handle the many customer complaints the office normally receives and provide better service to its many users.

This new service would help quickly address many of the common customer complaints people tend to have regarding their services as well as maintain much more accurate records of the specified problems. The introduction of this new help desk service should provide customers with a better experience as well as a quicker resolution time.

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