Help Desk Space to Benefit from RemedyForce Launch

In the cloud computing space, no company owns as much of the market as Salesforce.com. Now, the pioneer is sharing its plans to upgrade the Force.com platform that will benefit all users, especially those in the Help Desk space with new solutions.

Bob Beauchamp, BMC Chairman and Chief Executive, along with Salesforce.com CEO Marc Benioff, recently announced the RemedyForce for Force.com. This version of BMC’s IT-management tools has been written especially for Force.com to appeal to the Help Desk space.

This platform is designed specifically to enable Help Desk professionals to address requests quickly, while it also helps to reduce IT support costs.  As more and more companies are struggling to meet IT needs with shrinking budgets, the demand for cloud computing solutions like RemedyForce and its lower startup cost is growing.

The RemedyForce solution will be ready for the Force.com 2 platform and promises to deliver an easy-to-use IT service management suite that will include IT Help Desk capabilities and reports for the effective management of mobile devices.

Beauchamp noted that BMC has made heavy investments in this technology, ensuring it meets the expectation of the Force.com platform, as well as the needs of users within the Help Desk space. The role Salesforce.com plays in this market provides a strong distribution point for BMC and easy access for Help Desk clients.

The IT-services market, which includes the Help Desk space, is worth an estimated $15 billion. BMC and Salesforce sales teams have partnered to market and sell RemedyForce to extend this Help Desk solution to all potential markets.