Epicor Help Desk Review


Epicor is an award-winning business software solutions company, operating in a number of enterprise software spaces–from ERP to CRM, Epicor offers best-of-breed products. Help desk software is no exception, and Epicor Internet Technology Service Management (ITSM) is a noteworthy service desk solution. Epicor ITSM helps IT departments manage problems and ameliorate services, and the product focuses on mid-market and enterprise companies.

Epicor Key Features

Epicor ITSM is a customizable application where users can manage incidents, problems, changes, configuration, and service levels. Epicor ITSM will help business processes run smoother, prevent future problems, and save money, and it was built on the Microsoft .NET platform. Other features include: email tracking, incoming call management, inventory management, reporting abilities, billing and invoicing.

Epicor ISTM

  • Configuration Management: this gives users a detailed insight into their company’s IT infrastructure assets, including hardware, software, and other applications.
  • Financial Management: lets you record financial data, purchase value, depreciation term, and value after depreciation.
  • Easy-to-use: ITSM is a smart client application, which helps users find data faster because it uses the Internet to connect with Web services.
  • Software Development Kit: will help users develop new ITSM functions, modify existing screens and business rules.

Epicor Highlights

  • Epicor ITSM has been certified by Pink Elephant as ITIL Compatible.
  • Epicor ITSM has Known Error Management, so users can identify problems faster and easier.
  • Restores normal operations as quickly as possible.
  • Email capabilities allow any incident described in an email to be registered automatically, ensuring that the incident is responded to immediately.
  • Users can access Epicor support 24-7 with their online self-service options. Users can also contact Epicor directly with their contact information found on their website.

Epicor Technology

Epicor ITSM is available on web based and Windows platforms. The solution is built using Microsoft .NET and Microsoft Visual Studio. It is delivered as on-premise software, and is ITIL-based.

Happy Customers

The Dutch Railway, Physician Sales and Service, Joint Service International

Bottom Line

Let your IT department focus on what is really important while letting Epicor’s ITSM do the grunt work. Epicor ITSM will increase service solutions, fix problems, and provide your company with updated reports so you always know what is going on. This comprehensive service solution is easy to use and completely customizable, allowing it to fulfill your business needs.