MSP Help Desk Launches 2011 Rapid Start Partner Program

The 2011 Rapid Start Partner Program has been announced by GMS Live Expert, a seamless Help Desk and NOC extension for Managed Service Providers and service division of Global Mentoring Solutions.

This new partner program has been designed to enable North American-based MSPs to quickly and effectively outsource their Help Desk and NOC workload. With GMS Live Expert, MSPs can expand their business scope through the provision of phone, 24×7 chat and e-mail support for SMB and enterprise customers.

With this help desk support, the MSP can effectively scale its operation without investing heavily in its resource support infrastructure. GMS Live Expert enables end users to work directly with senior-level, Microsoft-certified technicians from the start of the call, eliminating the need to escalate later.

GMS Live Expert offers the ability to not only handle the immediate issue, but also to take the time to train the end user on the problem. This enables the end user to improve their usage behavior in the future as they become more educated on the topics at hand. This approach has also helped to generate a number of awards commending the provider on customer satisfaction levels.

MSP branding is supported by GMS Live Expert as a transparent extension to their support services as delivered to each client. In addition, GMS Live Expert will set up a toll free number for the MSP, while also creating a branded chat engine and handling the inbound client communication under the MSP’s brand.

GMS Live Expert is temporarily eliminating the requirements for service minimums as a result of this promotion. Users of this help desk innovation will also enjoy a 50 percent reduction in white labeling integration costs.