LANdesk Upgrades Help Desk Software for Next Generation
Help desk software must be able to handle a full range of volume and properly manage all callers to ensure an expected level of service delivery. LANdesk Software has now announced the latest version of its service management software and is touting that this latest product offers customers a next generation solution for help desk software implementations.
The latest LANdesk Software solution, Service Desk 7.4, is designed to take a user-centric approach to service provisioning and support. By designing the solution according to the needs of those who actually use the help desk environment, LANdesk is hoping to drive a broader appeal for its solution.
The LANdesk Service Desk 7.4 offers new additions, such as LANdesk Self Service, which allows users to log their own incidents. The added feature of the Service Catalogue offers what the company positions as a storefront of services available in the solution.
A beefed-up web desk is also available in the 7.4 version, which allows IT staff to have access to users’ computers from remote locations by way of a web browser. This latest edition also provides a Theme Designer that allows for the configuration of the user interface simply by applying supplied themes or even the customer’s brand.
A broad range of integration tools is also available, such as web APIs and connectors that are designed to enable customers to embed web applications and data, as well as to integrate other business systems without possessing any skills in coding.
According to Steve Daly, president and CEO of LANdesk Software, more out-of-the-box capability is offered in this platform that alternatives that demand a piecemeal and costly approach to achieve the same level of functionality and automation. IT departments can rely on Service Desk 7.4 to deliver true business value.