Evolving from a primarily personal means of communication, SMS is now widely accepted in different business environments, being used for even sophisticated high end commercial messaging. A help desk SMS option can benefit both users and help desk operators in many ways. Listed below are the top four reasons for integrating SMS into help desk […]
Low cost implementation is a primary focus for nearly every project you encounter simply because your budget can only take so much pressure and the tightening has to take place somewhere. Part of the dilemma in this space, however, is in determining the appropriate cost for the implementation of specific functions or processes that provide […]
One major issue that businesses have been dealing with is bringing IT alignment and businesses together. One way that has been developed is the Information Technology Infrastructure Library (ITIL). The ITIL has brought an effective approach in making sure that business and IT work hand in hand. What is Information Technology Infrastructure Library ITIL is […]
How do you control your IT service assets? Current IT service trends point to a number of professionals in your space that have turned to ITIL-based configuration management systems as a means to track and control such assets. Yet still others find such an implementation to be both challenging and intimidating. The good news is […]
Information Technology Infrastructure Library, also known as ITIL, works very hard to create an effective way to manage incidents. ITIL Incident Management is about restoring service back to normal after an incident has occurred. In doing this, they hope to lower the risk businesses have on losing customers and raise the rate of customer satisfaction. […]