Latest Help Desk Software Blog
What is Help Desk Software?
As companies grow larger and customer bases continue to expand, companies may find it difficult to maintain the high levels of service internally and externally. With more offices and more customers, support becomes much more difficult to manage and maintain. It becomes all the more necessary for companies to process support requests from a central [...]
Aeroprise and BMC Software Collaborate to Provide Mobile Service Desk Solution
Aeroprise and BMC Software recently collaborated on a project which aimed to make BMC Software’s Service Desk Solution accessible off of cell phones. Its main focus was to make the Service Desk Solution compatible with Research in Motion’s Blackberry phone. This new collaboration should provide companies with tools that make it easier to provide IT [...]
Free Help Desk Software!
With the recent trouble in the economy, companies are struggling to stay afloat. As revenues continue to shrink and credit markets continue to stay frozen, budgets are becoming increasingly tight as companies are unable to make the investments necessary to grow their businesses. This has made it hard for companies to explore new software products [...]
BMC Software Service Desk’s New Tool
BMC Software has decided to use Hitachi to help upgrade its existing Service Desk Platform. Hitachi’s Password Manager is going to be used by BMC Software to provide improved security and improved password management. This integration between Hitachi and BMC Software will streamline many problems associated with passwords and authentication and save companies a lot [...]
VisionWorld.com Announces release of its stable Help Desk Solution
VisionWorld.com has announced the release of its help desk solution, Vision version 1.0. This new help desk solution should provide a company with a number of features that help businesses better manage and track their company help desks. Many features such as Email Management, Issue Tracking, Knowledgebases, etc. should aid companies in provide superior support [...]