Help Desk Software Articles

A HelpStar Review: How It Works and What It Can Do for You

The Metropolitan Nashville Public Schools is a large school district with 72,000 students, 7,700 teachers, and a support staff of 4,100. Unfortunately, they were not able to keep up with the help requests that came in from staff and parents. After some time, the school board enlarged their support team by an additional fifty, plus […]

Is ManageEngine the Best Help Desk Software?

A ManageEngine review will show that this software vendor offers cost effective network, systems, storage and security management solutions. They have recently announced that they will be releasing OpStor, a monitoring platform that supports a single console management of multiple devices and vendors such as fabric switches, storage arrays, VMware servers, tape libraries, hosts and HBAs. This […]

Integration and Installation Top the Best of the Open Source Help Desk

OTRS is Here to Help If you are looking for a system to improve help desk management, have you considered using OTRS (Open Source Trouble Ticketing Request System)? OTRS is the leading choice for open source service management solutions. When your customer request volume reaches that point of critical mass–which makes customer service software and […]

Does Open Source IT Management Drive Loyalty? It Does for Spiceworks

Spiceworks is an Austin, Texas based information technology management software company that has found phenomenal success by following a “Google business model”.  Founded in 2006, Spiceworks provides free (Open Source) IT systems management software and an online community where IT professionals can interact.  Think Facebook with an IT theme and you will get the picture. […]

Top Strategies for Driving Service Desk Best Practices

Make the Most of What You Already Have to Improve Your Service Desk Best Practices Making the most out of the little you have is the prevailing wisdom during times of economic challenge. Just how to get the most from what you have is the basis for best business practices. Business experts have shared their […]

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